Refund policy

Returns and refunds

We want you to be happy with your case. If you're not, here's how returns work. It's straightforward, and we've kept the legal parts short.

14 days to change your mind

You can return any order within 14 days of receiving it, for any reason. You don't need to explain why.

To start a return, email support@dioramacar.com with your order number and let us know you want to return it. You can use the withdrawal form at the bottom of this page, but a plain email is fine too. Just make sure you tell us within the 14 days. You then have another 14 days to send the item back.

The item should be unused and in its original packaging. You're allowed to open the box and look at it the way you would in a shop, but if the car has been driven around the desk and the grass is flattened, we may reduce the refund to cover the loss in value.

You cover the cost of return shipping unless the item was faulty or we sent the wrong thing. We recommend a tracked service, since the item is your responsibility until it reaches us.

Refunds

Once we receive the return, or you send us proof of postage, we refund the full price including the original standard shipping within 14 days. The refund goes back to the payment method you used. If you chose a faster shipping option at checkout, we refund the standard rate only.

Damaged or faulty items

If your case arrives broken, or something is wrong with it, email us a photo and your order number within 14 days of delivery. We'll send a replacement at no cost, and you don't need to return the damaged one.

Beyond 14 days, you're still covered. Under Norwegian and EU consumer law you have at least two years to claim if the product turns out to be defective, and we honour that for all customers regardless of country. Contact us and we'll sort out a repair, replacement or refund.

Normal wear, accidental damage after delivery, and damage from modifying the product are not covered.

Bundle orders

If you return one item from a "buy 2, get 1 free" order, we recalculate the discount. The refund is the price you paid minus the value of the free item, since the offer no longer applies. Return the whole set and you get a full refund.

Exchanges

We don't do direct exchanges. If you want a different car, return the one you have and place a new order. It's quicker for both of us.

Return address

Email us before sending anything. We'll confirm the return address in our reply, since it can differ depending on where you're shipping from.

Withdrawal form

You can copy this into an email if you prefer a formal notice:

To DioramaCar / Martinussen Digital, [address], support@dioramacar.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [product]
Ordered on: [date] Received on: [date]
Order number: [number]
Name: [name]
Address: [address]
Date: [date]

Company details

Martinussen Digital, sole proprietorship, org. nr. 937 647 573
Terrassen 13a 8515 Norway
Martinussen.3d@gmail.com