Shipping policy

Shipping policy

Where we ship

Worldwide. If checkout accepts your address, we deliver there. A few remote territories may be excluded by our carriers, and checkout will tell you if that's the case.

Processing time

Orders are processed within 1 to 3 working days. That covers checking the order, picking the car you chose, and handing it to the carrier. You'll get a confirmation email when you order and a second email with a tracking link when it ships.

Orders placed on weekends or Norwegian public holidays are processed the next working day.

Transit time

Once shipped, delivery normally takes 5 to 15 working days depending on your country. Add processing and most orders arrive within 6 to 18 working days of purchase.

These are estimates based on typical delivery times. Customs checks, carrier backlogs and peak seasons like November and December can add time. If your tracking hasn't moved for more than 10 days, or your order hasn't arrived within 30 working days of the shipping notice, contact us and we'll trace it, resend it, or refund you.

Shipping cost

Shipping is calculated at checkout based on your address. Any free shipping offers are shown on the site and applied automatically.

VAT, duties and import charges

In most countries, VAT and sales tax are included in the price you see at checkout, so there's nothing more to pay on delivery.

For some destinations, or for orders above your country's duty-free threshold, your local customs authority may charge import duties, taxes or a handling fee before releasing the parcel. These charges are set by your country, not by us, and are the responsibility of the recipient. We're unable to predict or refund them. If you refuse a parcel because of import charges and it's returned to us, we'll refund the product price minus the original shipping cost once it arrives back.

Tracking

Every order ships with tracking. The link in your shipping email updates as the parcel moves, though it can take 2 to 5 days after shipping before the first scan appears. That delay is normal.

Wrong or incomplete address

Please check your address at checkout. If you spot a mistake, email us straight away and we'll correct it if the order hasn't shipped. If a parcel is returned to us because the address was wrong or incomplete, we'll refund the product price but not the shipping.

Lost or damaged in transit

If your parcel is marked delivered but hasn't arrived, check with neighbours and your local depot, then contact us within 7 days. If it arrives damaged, email us a photo within 14 days and we'll send a replacement at no cost. See our Returns and refunds policy for details.

Multiple items

Orders with more than one case may ship in separate parcels and arrive on different days. You'll get a tracking link for each.

Questions

Email support@dioramacar.com with your order number and we'll help.