Terms of service

Terms of service

These terms apply when you buy from dioramacar.com. By placing an order you agree to them. We've kept them short and readable, but they are still a contract, so please do read them.

1. Who we are

DioramaCar is operated by Martinussen Digital, a sole proprietorship registered in Norway.
Org. nr. 937 647 573
Terrassen 13a, 8515, Norway
support@dioramacar.com

2. Placing an order

When you complete checkout you make an offer to buy. You'll receive an order confirmation by email, and that is when the contract is formed. We can decline or cancel an order before shipping if a product is out of stock, the price was clearly wrong, we suspect fraud, or we can't deliver to your address. If that happens, you get a full refund straight away.

Please check your delivery address before ordering. If an order is returned to us because the address was incomplete or wrong, we'll refund the product price but not the shipping.

3. Prices and payment

Prices are shown in the currency selected on the site and include VAT where we're required to charge it. Shipping is added at checkout before you pay. For deliveries outside Norway and the EU, import duties or taxes may be charged by your country's customs. Those are your responsibility and are not included in our price.

We accept the payment methods shown at checkout. Payment is taken when you place the order. We don't store your card details; payments are processed by Shopify Payments and its partners.

Discounts and bundle offers apply as described on the site and can't be combined with other offers unless stated. If we make an obvious pricing error, we may cancel the affected order and refund you.

4. Shipping and delivery

We ship worldwide. Estimated delivery times are shown at checkout and on our shipping page. They are estimates, not guarantees, and can be affected by customs and carrier delays. You'll receive a tracking link by email once your order ships.

If your order hasn't arrived within 30 working days of the shipping notice, contact us and we'll either trace it, resend it, or refund you.

Risk passes to you when the goods are delivered to you or to someone you've authorised to receive them.

5. Right of withdrawal, returns and faults

You have 14 days from delivery to cancel your order for any reason, and at least two years to make a claim if the product is defective. Full details, including who pays return shipping and how refunds work, are in our Returns and refunds policy, which forms part of these terms.

6. The products

Our display cases are made for 1:64 scale die-cast cars. Model cars included with the case are unbranded castings and are not licensed by any car manufacturer. Colours may vary slightly from photos because of screen settings and natural variation in model foliage.

The cases are display items, not toys. They contain small parts and are not suitable for children under 3.

Some product images and videos on this site are digitally created or enhanced to show the product in different settings. The product itself, its dimensions and its contents are shown accurately.

7. Your account and conduct

You don't need an account to order. If you create one, you're responsible for keeping your login secure. You agree not to use the site for anything unlawful, to interfere with it, or to place fraudulent orders.

8. Intellectual property

The DioramaCar name, logo, photos, videos and text on this site belong to Martinussen Digital or are used with permission. You may share them with a link back to us, but you may not use them commercially without asking.

9. Liability

We're responsible for the product being as described and for your statutory rights. Beyond that, our liability for any order is limited to the amount you paid for it. We're not liable for indirect losses, or for delays caused by events outside our control such as customs holds, carrier failures or postal strikes. Nothing here limits rights you have under consumer law that can't be excluded.

10. Privacy

How we handle your personal data is described in our Privacy policy. In short, we use your details to fulfil your order, provide support, and, if you opt in, send you marketing.

11. Complaints and disputes

If something goes wrong, email us first at support@dioramacar.com and we'll try to fix it. If we can't agree, consumers in Norway can contact Forbrukertilsynet or the Consumer Dispute Commission (Forbrukerklageutvalget). Consumers in the EU can use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

These terms are governed by Norwegian law. Consumers in other countries keep any mandatory protections of their home country. Disputes that can't be resolved otherwise go to the Norwegian courts, or to your local court where consumer law requires it.

12. Changes

We may update these terms. The version in force when you place an order is the one that applies to that order. Last updated 06.09.2026